Terms of Service

These terms govern your use of Renobase, the software and websites we provide (the “Service”). By creating an account or using the Service you agree to them. If you use the Service for a company, you agree for that company and confirm you can.

Your account

Give us accurate information and keep your password safe. You are responsible for what happens under your account and for the people you invite to your company's workspace. Tell us promptly if you think your account has been misused.

Your data

You own the data you put into the Service: your lists, contacts, properties, proposals and files. You give us permission to host, process and display it only to run and improve the Service for you. Our Privacy Policy explains how we handle personal information. You are responsible for having the right to upload the data you bring, including contact details of the people in your lists.

Acceptable use

• Don't break the law or anyone's rights using the Service.
• Don't send spam or unlawful messages to the people in your records.
• Don't try to get into accounts or systems that aren't yours, or disrupt the Service.
• Don't copy, resell or reverse engineer the Service.

AI features

Some features, like Ask Renobase and drafted follow-ups, use AI models. Their output can be wrong. Review it before you rely on it or send it to anyone; changes proposed by Ask Renobase are not made until you confirm them.

Plans and payment

Paid plans are billed in advance, monthly unless we agree otherwise, through our payment processor. Fees are not refundable except where the law requires. We may change prices with at least 30 days' notice, starting at your next billing period. If payment fails we may limit the account until it is paid.

Ending your use

You can stop using the Service and ask us to close your account at any time. We may suspend or close an account that breaks these terms or puts the Service or others at risk. After an account closes, you can ask us for an export of your data within 30 days; after that we may delete it.

Our service

We work to keep the Service available and secure, and we may change or improve it over time. The Service is provided “as is” and “as available”, without warranties of any kind beyond those the law requires.

Liability

To the extent the law allows, we are not liable for indirect, incidental or consequential losses, or lost profits, revenue or data. Our total liability for any claim about the Service is limited to the amount you paid us in the 12 months before the claim.

Changes to these terms

We may update these terms. If a change is material we will tell you by email or in the product before it takes effect. Using the Service after that means you accept the new terms.

Contact

Questions about these terms: hi@usemercer.com.